Among the objectives of the International Diabetes Federation is to promote the free exchange of diabetes knowledge. In respect of this aim, the Federation seeks, where possible, to provide its publications for only the cost of handling and shipping. A handling fee of ?1 is applied to all items available in the IDF Shop that have a unit cost of 0.
Purchases in the Shop can be made only by credit card. The following cards are accepted: Visa, Mastercard, American Express.
Shipping charges for all orders are based on pre-determined weight bands supplied by the freight company contracted by the International Diabetes Federation (IDF). The charge covers packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally dispatched within 7 working days. All orders will incur a delivery charge.
DHL Global Mail
The most economical option. All shipments made with this service cannot be tracked. Please allow for the following delivery times based on location:
Europe: 7-14 working days
Rest of World: 14-21 working days
FedEx International Economy and International Priority
Shipments made with these services can be tracked. Please allow for the following delivery times based on location:
Europe: 1-3 working days
Rest of World: 3-5 working days
If you would like your goods delivered to a different address to your home address, please fill in the details in the appropriate area on the online order form. Please note that we can only accept one address per order. You will still need to supply us with your own name and address.
Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time. If you have not received your goods within the above timeframe, please contact +322-5385511 or email@example.com.
VAT on goods sold in the IDF Shop
VAT stands for Value-Added Tax, which is charged on goods sold within the European Union (EU). In accordance with the laws governing members of the European Union, IDF is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.
All the prices of products listed in the IDF Shop are inclusive of the rate of VAT applied in Belgium. Your final price may differ depending on the actual VAT rate that applies to your order. You will be able to see your final price inclusive of applicable VAT before you confirm your order. For customers with a delivery address within the EU, VAT charges for your order will be itemised on the last page of your order, in the e-mail confirmation of your order and on the invoice dispatched with your order.
Customers outside of the EU
Products sold by IDF that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Return of goods
The International Diabetes Federation wants you to be completely satisfied with your purchases, as do the producers who made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that all our products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary.
If the product is damaged in any way or has become broken in transit please contact us on +322-5385511 or firstname.lastname@example.org.